How a Leading Title Insurance Company Transformed Order Processing and Secured Market Growth with Encompass Integration
A trailblazer in title insurance and closing services industry — and long-time client— engaged Authority Partners to implement a new integration into Encompass, leveraging the Partner Connect APIs. This solution enhanced integration capabilities, streamlined workflow efficiency and strengthened data security and compliance, setting the foundation for scalable growth and operational excellence.
The client is a premier provider of title and insurance services that operates in the financial sector, offering title insurance and closing services in 75% of the states in the US. They serve lenders, credit unions, mortgage brokers and realtors, primarily handling refinance transactions. Their services involve facilitating seamless closings, managing disbursements, verifying property titles and executing notarized documents. For their clients—who operate in time-sensitive environments —efficient order processing is critical to success. They required a fast and secure Encompass integration from scratch to ensure an optimized user experience while solidifying their position in a competitive market.
The client needed to transition from the legacy loan origination system, Encompass SDK/PSDK, that is sunsetting in October 2025, to the Encompass Partner Connect (EPC). Their goal was to provide a frictionless order process that would enhance the client experience, prevent market loss and ensure scalability. Existing systems lacked the flexibility, speed, and security to meet evolving demands from both clients and industry regulators.
Authority Partners delivered a customized EPC integration with robust security and workflow optimization. Key components included:
API Creation
New Landing Portal
Security Overhaul
A comprehensive security review ensured compliance with industry standards and protected sensitive client data.
Tokenization System Integration
The project required navigating a tokenization system for secure, seamless data exchanges.
Workflow Optimization
End-to-end testing and workflow mapping improved efficiency, eliminating bottlenecks and reducing manual errors.
Results & Impact
Increased client retention and market competitiveness by delivering a cleaner customer experience.
Flexible architecture positioned Atlas to onboard more clients and integrate future partners with reduced overhead.
Engagement Retrospective & Lessons Learned
This project highlighted the value of proactive collaboration and continuous improvement.
Early adaptation to market changes—such as the sunset of outdated SDKs—helped avoid potential service disruption.
Migrating the client from legacy interfaces to the new EPC integration improved customer usability and strengthened market positioning.
Post-launch feedback from clients informed iterative enhancements, reinforcing Authority Partners’ commitment to driving measurable business outcomes.
With the advanced and robust functionalities provided by the Encompass integration, Atlas could ensure staying ahead of key industry players in a very competitive market.
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